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Booking Policy

Latest update: 8 May 2020 05:30 P.M. (Bangkok Time)

NokScoot would like to update the booking policy for passengers traveling between 25 March 2020 and 30 June 2020.  Those passengers can now select the available options:

1.Unlimited flight change:

Change to any new travel date before 24 October 2020 for an unlimited number of times subject to fare difference and seat availability.  Passenger is requested to complete the change on NokScoot website on/before 30 June 2020; or

2.Travel voucher :

Retain 100% value of the flight booking in form of NokScoot Travel Voucher for future travel with NokScoot to be redeemed within 360 calendar days from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on www.NokScoot.com.

To change your booking date, please go to Manage my Booking
(click here)

To get a travel voucher, please submit your request through :
http://bit.ly/XWRefund

For the passengers booking through Travel Agency, please contact your travel agency.


Due to the ongoing COVID-19 virus outbreak we are experiencing high call volume. We apologize if you are unable to speak to a NokScoot representative at 020-210000

Please email us at our email address Support@Nokscoot.zendesk.com, and our staff will reply back as soon as possible.

Thailand

Telephone Number : +66 2 021 0000

  • English support : Open 24 hours, Monday to Sunday
  • Mandarin support: Open 24 hours, Monday to Sunday
  • Thai support: Open 9 a.m. to 9 p.m. (Bangkok time). Monday to Sunday

Taipei
Telephone Number: 008 0149 1454 (for calls within Taiwan only)

  • English support: Opens 24 hours, Monday to Sunday
  • Mandarin support: Opens 24 hours, Monday to Sunday
  • Thai support: Opens 10 am to 10 pm (Taipei time), Monday to Sunday

China
Telephone Number: 4000 280 219 (for calls within China only)/ +86 4000 280 219

  • English support: Open 24 hours, Monday to Sunday
  • Mandarin support: Open 24 hours, Monday to Sunday
  • Thai support: Open 10 a.m. to 10 p.m. (Tianjin time), Monday to Sunday

Japan
Telephone Number : +81 3 4589 9464

  • English support: Open 24 hours, Monday to Sunday
  • Japanese support: Open 9 a.m. to 9 p.m. (Tokyo time), Monday to Sunday (Temporarily unavailable)
  • Thai support: Opens 11 a.m. to 11 p.m. (Tokyo time), Monday to Sunday

Our highest priority is the safety and well-being of our customers.  NokScoot will monitor the situation closely and will continue to provide information promptly to support our customers.