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Updated Booking Policy for flights to/from China and Taiwan


NokScoot would like to update its booking policy for tickets that were purchased before 00:00 28 January 2020 on routes between China (Mainland only) and Bangkok (DMK), for travel between 24 January 2020 and 28 March 2020, please contact NokScoot Call Centre for the following options:

  • Option for a 100% refund of your unused itinerary value to the original mode of payment; or
  • Option for a 120% refund of the unused itinerary value in the form of a non-transferable NokScoot Travel Voucher, valid for twelve (12) months for travel to be booked within this validity period.

To seek a refund, please contact NokScoot Call Centre at the numbers listed here:

Thailand

Telephone Number : +66 2 021 0000

  • English support : Open 24 hours, Monday to Sunday
  • Mandarin support: Open 24 hours, Monday to Sunday
  • Thai support: Open 9 a.m. to 9 p.m. (Bangkok time). Monday to Sunday

China
Telephone Number: +86 400 642 8268

  • English support: Open 24 hours, Monday to Sunday
  • Mandarin support: Open 24 hours, Monday to Sunday
  • Thai support: Open 10 a.m. to 10 p.m. (Tianjin time), Monday to Sunday


The Taiwanese government has formally announced a delay to the Taiwan school summer vacation due to the 2019-nCoV, and it will now start from 15 July 2020. Affected customers with flight bookings made before 4 February 2020 (date inclusive), with travel periods from 28 June – 15 July 2020 (inclusive), who wish to change their travel plans have the following options: 

  • 100% refund of unused itinerary value via NokScoot travel voucher 
  • Re-book the flight to a later travel date (up to 24 October 2020) with same origin and destination, subject to availability. Change fee will be waived, fare difference applies.

    To re-book or seek a refund, please contact NokScoot Call Centre at the numbers listed here:

    Thailand

    Telephone Number : +66 2 021 0000

    • English support : Open 24 hours, Monday to Sunday
    • Mandarin support: Open 24 hours, Monday to Sunday
    • Thai support: Open 9 a.m. to 9 p.m. (Bangkok time). Monday to Sunday

    Taipei
    Telephone Number: +886 2 7741 7941

    • English support: Opens 24 hours, Monday to Sunday
    • Mandarin support: Opens 24 hours, Monday to Sunday
    • Thai support: Opens 10 am to 10 pm (Taipei time), Monday to Sunday

    We thank you for your continued support.