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We use cookies, by continuing to use the website, you will be agreeing to our Terms & Conditions & Privacy Policy

Privacy Policy

Privacy Policy

This Privacy Policy applies to the NokScoot website, www.nokscoot.com,
and explains how we protect the privacy of any personal information you provide to
us during the course of your online experience.
Your privacy is important to NokScoot. Which is why we have developed a Privacy
Policy that covers how we handle the information you may provide us with when
you visit our website.
This Privacy Policy is divided into two parts:
– Part A: General customer data privacy policy statement
– Part B: Privacy policy statement for customer data collected through our website
Part A: General customer data privacy policy statement
1. Types of Customer Data
2. We will collect 2 broad categories of customer data, depending on the nature
and circumstances of the service requested or transaction undertaken:
o Customer data, which is personal information that links back to an individual e.g.:
name, address, email address, number and code
– Statistical Data, which is information on the behaviour of visitors to our website
(see Section 2 of Part B). This is collected for analytical purposes, to better
understand the profile of our customers. This information will not be stored on your
customer record, and is entirely anonymous, necessary to enforce legal regulations,
or necessary to investigate suspected unlawful activity
2. Purpose for collection, processing and disclosure
We currently collect customer data for the following purposes:
o Providing you with the information about news, promotions, products, and
services we offer, as well as those offered by our business partners
o Compliance with standard safety, security and legal requirements
3. Processing and disclosure of customer data
We may process and disclose your personal information with third parties, such as
our travel and freight service providers, or travelo related businesses, partner
airlines, airport management, security personnel and other carriers for the purpose
of processing your travel arrangements. Please rest assured that in all such
instances, we will ensure that they adhere to the terms of this Privacy Policy, and
will prohibit them from using your personal information in any way other than the
specific purpose for which we supply it. We may also disclose your personal
information to law enforcement agencies and governments for security, customs
and immigration purposes.
Please note that the initial recipients of such information may
share booking data with other government agencies or enforcement
authorities. Other than the above, we will not disclose your personal
information without your consent unless it is either authorised or required by law,
necessary to prevent a threat to life or health, reasonably necessary to enforce legal
regulations, or necessary to investigate suspected unlawful activity.
4. Transfer of information overseas
Our head office is based in Bangkok, Thailand. We may thus transfer your personal
information to overseas data storage facilities where we keep our central records,
our offices or appointed agents. Such transfers are necessary for us to fulfill our
contract with you, as well as with relevant third parties, where applicable.
5. Consent to provide information
Whenever there is a need for us to perform a service for you that requires your
personal information, your consent in providing such data will be implied from your
request of the service or transaction to be completed. However, where required by
law, we will require you to agree to the collection of your personal information,
expressed in written consent e.g.: signing a form or checking a box.
6. Access to your information
We will, on request, allow you to access your personal information stored with us.
However, we may charge an administrative fee to help us recover the costs incurred
to supply such information to you. In exceptional circumstances, we may not be able
to comply with your request, but will provide you with the explanation for refusal,
where applicable.
7. Retention
We will retain your personal information for as long as necessary to fulfill the
purpose for which it was collected, or as required by relevant laws.
8. Accuracy
We will need your assistance to ensure that the personal information you provide to
us is current, complete and accurate. If there are errors or changes to be made,
please contact us and we will work towards either correcting it or discuss alternative
actions with you.
9. Updates to the privacy policy
We may amend this Privacy Policy if and when the business or legal requirements
change. The updated versions will always be posted on our website with a date
stamp, so that you are aware of when the last update was made. Subject to
applicable laws, the prevailing language of the Privacy Policy will be English. In the
event of any inconsistency in understanding between the English version
and any translated version, the English version will prevail.
10. Contact us
If you have comments or questions about this Privacy Policy statement, please
contact us in writing at the address below referencing ‘Privacy Policy’:
NokScoot Airlines Company Limited
2nd Floor, Central Block Building, Terminal 1
Don Muang International Airport
Vibhavadi Rangsit Road, Don Muang, Bangkok 10210, Thailand
Part B: Privacy policy statement for customer data collected through our websites
and our mobile services facility
1. Cookies
Most websites like ours use cookies to enhance your online experience. Cookies are
small pieces of data that are transferred to your computer’s hard drive from your
web browser to recognise your preferences and to tailor content for you on
subsequent visits to this website. The cookies do not contain your personal
information (unless you specifically chose our “Remember Me” feature) but only
statistical data, which is entirely anonymous. You can refer to your browser settings
to see if cookies have been enabled, or to simply remove any that you do not want.
Please note that if you disable the use of cookies on your browser or remove
specific cookies from this website or linked sites, then you may not be able to enjoy
the full-functionality of these sites.
2. Online user behaviour
In order to improve your online experience in future, we may track the online
behaviour of our visitors to further optimize our website and/ or our presence on
referral websites. This website uses Google Analytics, a web analytics service
provided by Google, Inc. (“Google”). Google Analytics uses the cookies stored on
your computer to help analyse your use of the website. This information will then be
transmitted to a Google server in the USA and stored there. Google will use this
information for the purpose of evaluating your use of the website, compiling reports
on website activities for website operators and providing other services relating to
website activity and Internet usage. Google may also transfer this information to
third parties where required by law or for processing this data on behalf of Google.
Google will never associate your IP address with any other data held by Google.
Please note that such data will not be tagged your customer record and is
completely anonymous, and will only be aggregated for statistical analysis.
3. Links to other websites
Our website may provide you with links to other websites for your
convenience and information. Whilst this Privacy Policy will protect your
personal information on our website, we cannot control the policies of
other sites we may link to, or the use of any personal information you may share
with them.
4. Minors
We cannot distinguish the age of visitors to our website. If a minor (according to
applicable laws) has provided us with personal information without parental or
guardian consent, the parent or guardian can contact us (see Section 9 of Part A) to
remove the relevant information.
For enquiries on privacy matters, please email to privacy@nokscoot.com