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Updated Individual (F.I.T.) Booking Policy for flights to/from Japan, China, and Taiwan

Latest update: 11 March 2020 04:40 P.M. (Bangkok Time)


NokScoot would like to update its booking policy for on routes between Bangkok Don Mueang – Japan (Tokyo Narita, Osaka, Sapporo)  for travel between 28 February 2020 – 30 April 2020.

The options are:

  • Rebook
    • Rebook your flight to the same destination operated by NokScoot (XW) free of charge, subject to fare difference and availability; or
  • Flight credit or travel voucher
    • (For Thai passenger) Get a flight credit for the value of the booking. The credit can be used to purchase future travel on NokScoot. The credit must be used within 180 days of issuance with every NokScoot (XW) operating flight that is available for sales at the time of booking. Please follow link below for submit flight credit request http://bit.ly/XWCredit
    • (For Japanese passenger) Get a travel voucher for the value of the booking. The voucher can be used to purchase future travel on NokScoot. The voucher must be used within 360 days of issuance with every NokScoot (XW) operating flight that is available for sales at the time of booking.  Please follow link below for submit voucher request http://bit.ly/XWVoucherJP

For passengers who would like a date change, the date change fee will be waived and the new booking is subject to fare difference.  Passengers must fly before the following travel dates:

  • DMK-NRT/ NRT-DMK: completed journey on/before 15 December 2020
  • DMK-KIX: completed journey on/ before 5 May 2020/ KIX-DMK: before 6 May 2020
  • DMK-CTS/ CTS-DMK: completed journey on/before 26 April 2020

The passengers who would like to rebook or get a flight credit must contact call center at least 3 days before departure.

To rebook or get a flight credit, please contact NokScoot Call Centre at the numbers listed at the bottom of this page



NokScoot would like to update its booking policy for tickets that were purchased before 00:00 28 January 2020 on routes between China (Mainland only) and Bangkok (DMK), for travel between 24 January 2020 and 28 March 2020, please contact NokScoot Call Centre for the following options:

  • Option for a 100% refund of your unused itinerary value to the original mode of payment; or
  • Option for a 120% refund of the unused itinerary value in the form of a non-transferable NokScoot Travel Voucher, valid for twelve (12) months for travel to be booked within this validity period.

To seek a refund, please contact NokScoot Call Centre at the numbers listed at the bottom of this page

 


For the passenger travelling with travel periods from 28 February 2020 – 30 April 2020.


NokScoot would like to update its booking policy for on routes between Bangkok Don Mueang – Taiwan (Taipei) for travel between 28 February 2020 – 30 April 2020.

The options are:

  • Rebook
    • Rebook your flight to the same destination operated by NokScoot (XW) free of charge, subject to fare difference and availability; or
  • Flight credit or travel voucher
    • (For Thai passenger) Get a flight credit for the value of the booking. The credit can be used to purchase future travel on NokScoot. The credit must be used within 180 days of issuance with every NokScoot (XW) operating flight that is available for sales at the time of booking. Please follow link below for submit flight credit request http://bit.ly/XWCredit
    • (For Taiwanese passenger) Get a travel voucher for the value of the booking. The voucher can be used to purchase future travel on NokScoot. The voucher must be used within 360 days of issuance with every NokScoot (XW) operating flight that is available for sales at the time of booking.  Please follow link below for submit voucher request http://bit.ly/XWVoucherTW

For passengers who would like a date change, the date change fee will be waived and the new booking is subject to fare difference. Passengers must fly before the following travel dates:

  • DMK-TPE: completed journey on/before 15 December 2020

The passengers who would like to rebook or get a flight credit must contact call center at least 3 days before departure.


For the passenger with flight bookings made before 4 February 2020 with travel periods from 28 June – 15 July 2020 

The Taiwanese government has formally announced a delay to the Taiwan school summer vacation due to the 2019-nCoV, and it will now start from 15 July 2020. Affected customers with flight bookings made before 4 February 2020 (date inclusive), with travel periods from 28 June – 15 July 2020 (inclusive), who wish to change their travel plans have the following options: 

  • 100% refund of unused itinerary value via NokScoot travel voucher 
  • Re-book the flight to a later travel date (up to 24 October 2020) with same origin and destination, subject to availability. Change fee will be waived, fare difference applies.

    To re-book or seek a refund, please contact NokScoot Call Centre at the numbers listed at the bottom of this page:

For the passengers who want to get a flight credit for the value of the booking, you can send your request through this form : https://forms.gle/nGRtRB819h9WYhbc7

Due to the ongoing COVID-19 virus outbreak we are experiencing high call volume. We apologize if you are unable to speak to a NokScoot representative at 020-210000

Please email us at our email address Support@Nokscoot.zendesk.com, and our staff will reply back as soon as possible.


Thailand

Telephone Number : +66 2 021 0000

  • English support : Open 24 hours, Monday to Sunday
  • Mandarin support: Open 24 hours, Monday to Sunday
  • Thai support: Open 9 a.m. to 9 p.m. (Bangkok time). Monday to Sunday

Taipei
Telephone Number: +886 2 7741 7941

  • English support: Opens 24 hours, Monday to Sunday
  • Mandarin support: Opens 24 hours, Monday to Sunday
  • Thai support: Opens 10 am to 10 pm (Taipei time), Monday to Sunday

China
Telephone Number: +86 400 642 8268

  • English support: Open 24 hours, Monday to Sunday
  • Mandarin support: Open 24 hours, Monday to Sunday
  • Thai support: Open 10 a.m. to 10 p.m. (Tianjin time), Monday to Sunday

Japan
Telephone Number : +81 3 4589 9464

  • English support: Open 24 hours, Monday to Sunday
  • Japanese support: Open 9 a.m. to 9 p.m. (Tokyo time), Monday to Sunday (Temporarily unavailable)
  • Thai support: Opens 11 a.m. to 11 p.m. (Tokyo time), Monday to Sunday

For the passengers booking through Travel Agency, please contact your travel agency.

Our highest priority is the safety and well-being of our customers.  NokScoot will monitor the situation closely and will continue to provide information promptly to support our customers.